PLAYER SUPPORT
How can we help?
For One Move Garden questions or problems, email Paul Doogan:
Please include your iPhone model, iOS version, app version, level or garden, and what happened. A screenshot can help. Do not send passwords or financial information.
Where is my progress?
Progress is saved on your device. Keep the app installed when updating. Deleting the app may remove saved progress. The game does not provide an account-based cloud restore.
Why is the daily puzzle the same?
The daily board changes at midnight UTC, which is 8 am in Perth. Practice replays use the same board. Your first completed daily score stays saved.
Can I change garden details?
Open your garden and use the garden choices panel to choose or change unlocked details. Tap the garden picture to explore it full screen.
Sound and vibration
Open the settings gear to adjust sound and vibration. Vibration requires a supported physical device.
Purchases and refunds
Apple manages App Store payments. For purchase or refund help, visit Apple’s Report a Problem page.